Dandelion Graphic Design

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Shipping & Returns

Order delays during Covid-19. Wah waaaaahhhh…

First, I want to take a moment to say thank you to everyone who’s  been showing support to this little business during this challenging time. For weeks now, the entire world is adapting to a new normal. It has been difficult for us all to deal  with the changes, and I’m hoping it’ll be over soon.    

I’m staying in touch with my fulfillment partners about fulfillment and shipping delays. Here are  the estimates we are currently looking at, as of May 8, 2020 (items ship from the fulfillment center nearest your location):  

FULFILLMENT ESTIMATES

ITEMUSMEXEU
TEES20-25 business days–10-13 business days
MUGS17-23 business days–2-4 business days
FACE COVERS/NECK GAITERS10-13 business days–3-6 business days
ACCESSORIES2-4 business days–2-4 business days
LEGGINGS–15-20 business days15-20 business days
    
    


I know this isn’t what you guys are used to, so I’m grateful for your patience as you continue  coming back to our brand and enjoying our products. 
 
Some good news is, I now have more time to focus on some exciting designs/products I previously simply didn’t have time for. Stay tuned for more additions to the collection!    

Thanks again, and, most importantly, stay safe.  

Delivery
When will I get my order?  It takes 3-7 days to fulfill an order, after which it’s shipped out. The shipping time depends on  your location, but can be estimated as follows: 
USA: 5-​8 business days 
International: 10-20 business days 

Where will my order ship from?  We work with an on-demand order fulfillment company with facilities worldwide! 

Will I be charged customs for my order?  An additional customs and tax fee can occur on international orders. This fee is not in our control  and is assessed by your local customs office. Customs policies vary widely for every country so  please check with your local customs office directly to see if they apply duties and taxes to your  purchases. 

My order should be here by now, but I still don’t have it. What should I do?  Before getting in touch with us, please help us out by doing the following: 
● Check your shipping confirmation email for any mistakes in the delivery address. 
● Ask your local post office if they have your package. 
● Stop by your neighbors in case the courier left the package with them. 

Pro tip: Package theft is on the rise— ​ If you’re expecting a home delivery and you know you won’t  be home to accept it, use an address where you know you’ll be!    If the shipping address was correct, and the package wasn’t left at the post office or at your  neighbor’s, get in touch with us at [insert your support email here] with your order number.    

If you did find a mistake in your delivery address, we can send you a replacement order, but  shipping will be at your own cost.    Pro tip: The zip code is the most important part of the address. Use a simple tool like ​ USPS ZIP  code lookup ​ to make sure you get it right! 

Orders
How are your products made?
  We work with a reliable, high-quality print-on-demand drop shipper. They have locations  worldwide, so depending on where you are, your orders are printed and shipped from the facility  that can do it most efficiently!  
How do I track my order?  If your shipping method includes tracking, you’ll receive a tracking link via email when your order  ships out. If you have any questions about your tracking or shipment, drop us a line at [insert  your support email here]. 

I received a wrong/damaged product, what should I do?  We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you  quickly, please email us at [insert your support email here] within a weeks’ time with photos of the  damaged product, your order number, and any other details you may have about your order.  We’ll get back to you with a resolution as soon as possible! 


Returns
What’s your return policy?
  We don’t offer returns and exchanges, but if there’s something wrong with your order, please let  us know by contacting us at Info@DandelionGraphicDesign.com!
 
Do you offer refunds?  Refunds are only offered to customers that receive the wrong items or damaged items. If any of  these apply, please contact us at Info@DandelionGraphicDesign.com with photos of wrong/damaged  items and we’ll sort that out for you.  

Can I exchange an item for a different size/color?  At this time, we don’t offer exchanges. If you’re unsure which size would fit better, check out our  sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it’s possible that an item you ordered was mislabeled. If that’s the case, please let  us know at Info@DandelionGraphicDesign.com within a week after receiving your order. Include your  order number and photos of the mislabeled item, and we’ll send you a new one or issue a  refund! 

Widgets

Product categories

  • Dandelion Merch
  • Face Covers
  • mugs
  • Athletic Wear
  • Slow Burn
  • Stickers
  • tees and hoodies
  • Hoodies
  • Tees

DEALS

20% OFF Any set of 4 mugs or more!

Discount applied at checkout.

I make custom images

for all applications! If you need graphics for your brand or if you want to create a custom item/gift for yourself or someone special, shoot me a message!

Find Us

Address
123 Main Street
New York, NY 10001

Hours
Monday–Friday: 9:00AM–5:00PM
Saturday & Sunday: 11:00AM–3:00PM

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